TERMS & CONDITIONS
POLICY OVERVIEW
At Confident Happy Canines we understand that life can be unpredictable, and sometimes you may need to cancel or reschedule your dog training session. However, as a small business, last-minute cancellations and no-shows significantly impact our schedule and ability to provide our services to other clients. To ensure that we can continue to offer the highest quality training services, we have implemented the following cancellation policy and Terms and Conditions.
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CANCELLATION POLICY
All of our courses are NON-REFUNDABLE and NON TRANSFERABLE. If we can find someone to take your place, then a PARTIAL refund may be given (minus £20 for card charges, booking system charges and admin time). If your space cannot be filled, then no refund is given.
In extenuating circumstances, a refund may be considered but any refunds are strictly at the discretion of Confident Happy Canines.
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​CHANGING THE FORMAT/LOCATION OR DELIVERY OF THE COURSE
Confident Happy Canines reserve the right to decide to deliver a particular class or course online via Zoom/Whereby if the need arises at our discretion. I.e. If for any reason like extreme weather, staff sickness, venue closure, anything that prevents either Philippa or Suzanne from physically attending to teach in person, that particular class or classes will be taken online and delivered via Zoom/Whereby. There will be no extra physical class given or any partial refund of the course fee as the information that would have been delivered in person will now be delivered online.
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HEALTH OF YOUR DOG
​Please do not bring your dog to class if they are unwell in any way, this includes coughing, vomiting or diarrhoea. Please seek medical attention from your vet. If your dog attends classes and either Philippa or Suzanne deem your dog to be unwell or unsound and in their opinion it is not ethical on welfare grounds for your dog to continue in that class, they have the right to ask you to leave.
OWNER RESPONSIBILITY
Harsh handling is strongly discouraged. Outright violence to any dog, if it continues after an initial warning, the dog and owner will be asked to leave (without a refund).
​If your dog toilets anywhere on the training premises, please pick up and dispose of appropriately.
​Please be careful when allowing your dogs to greet other dogs and people prior or during classes, as dogs can become defensive on leads, not all dogs are social with strange dogs and people.
​If you are unable to attend your class or you are running late for your class, please inform us. Please contact us via email (info@confidenthappycanines.co.uk) or call us and leave a message or text us on 07775906143.
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EQUIPMENT
Please note we do not allow Shock Collars, Prong Collars, Choke Chains, Slip Leads or Flexi Leads to be worn on dogs in classes or workshops. We will actively ask you to remove these from your dog and failure to do so will result in you being asked to leave the class.
​We advise that you consider a y front fitting harness with a front ring attachment (Perfect Fit Harness, Hurta everyday Y front, TTouch Harness, Mekuti, ruffwear y harness, accompanied by a double clip ended lead like a Halti lead.)
​Please keep your dog on a lead at all times from arriving at the car park to entering the classes in any of our venues. Dogs need to stay on lead unless a specific exercise requires them not to be.
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SUITABILITY OF YOUR DOG TO JOIN CLASSES/WORKSHOPS
If your dog has any known aggression issues towards People or dogs you must inform either Philippa or Suzanne of Confident Happy Canines in writing.
​PLEASE NOTE ANY DOG WHO HAS SHOWN AGGRESSION TOWARDS STRANGERS MUST BE MUZZLED AT ALL TIMES IN CLASSES.
​Sadly NO banned breeds under Section 1 of the Dangerous Dog Act are allowed to join the classes/workshops, this is due to our insurance company prohibiting it. Banned Breeds are the Japanese Tosa, Dogo Argentina, Fila Brazilero, Pit Bull types and XL Bully Types.
PHOTOGRAPHS AND VIDEOS
From time to time we would like to use photographs and/or videos taken in classes or in workshops to promote Confident Happy Canines on social media and to be used on the Confident Happy Canines website. Please let us know if you’d rather we didn’t do this.
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DISCLAIMER
Confident Happy Canines take every care to ensure the safety of you and your dog while training with them. However, they take no responsibility for any injury to you or your dog, or any illness or disease that may be contracted by yourself or your dog at any of their training venues including the car parks.
Confident Happy Canines take no responsibility for loss or damage to personal property that occurs whilst attending a class at any of their venues or in the car park outside.
POLICY ACKNOWLEDGEMENT
By booking an appointment with Confident Happy Canines, you acknowledge that you have read, understood, and agree to abide by this cancellation policy and the Terms and Conditions.
CONTACT INFORMATION
If you have any questions or need clarification about this policy, please don’t hesitate to contact us.
Confident Happy Canines
e-mail – info@confidenthappycanines.co.uk
Web – www.confidenthappycanines.co.uk
Telephone - 07775906143